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Terms & Conditions

All services should be booked through our Hanoi Head Office. The contact address and telephone/facsimile are as bellow:

Add: Ngai Cau, An Khanh, Hoai Duc, Hanoi, Vietnam
Phone: ++(84 24) 33656 932
Fax: ++(84 24) 33656 932

All reservation requests will be confirmed within 24 hours. When the immediate confirmation is not possible, booking status will be advised in return by facsimile or email within 24 hours.


Deposit: After receiving the final confirmed program from VIETNAM FAMILY Travel, you will need to secure all services booked for this trip. A deposit of 20% of the total cost is requested to guarantee all bookings. Once a deposit is received it is understood that you have read, understood and accepted all our Terms and Conditions .This deposit can be made by Bank Transfer to our company's account. And the rest of the tour price should be paid to VIETNAM FAMILY Travel 15 days prior to client's arrival in or the starting date of the tour.

Final payment: can be made in cash, by credit card which accepted by Paypal or by Telegraphic transfer to our bank account address, and all bank transfer fees will be borne by the payee.

VIETNAM FAMILY Travel must be informed in writing. Cancellation charges would be effective from the date we receive advice in writing and cancellation charges would apply as follows:

Before 15 days - 10% of the total tour / service cost
From 10 days to 15 days - 25% of the total tour / service cost
From 07 days to 9 days - 50% of the total tour / service cost
From 05 days to 06 days - 75% of the total tour / service cost
From 04 days to arrival or no show - no refund


For 15 full-fare travelers, the sixteenth is complimentary.

Children discount:

Under 3 years: Free of Charge

From 3 to 5 years old: 50% of adult’s fare (No bed) and 75% of of adult’s fare (with bed)

From 6 to 11 years: 75% of adult’s fare (No bed) and 90% of of adult’s fare (with bed)

Services are provided free of charge for one tour leader with every 15 paying passengers. F.O.C for the tour leader is on twin shared basic. Single room can be arranged with single surcharge. F.O.C for the tour leader with group less than 15 passengers can be arranged with special request.

All services will be provided with a qualified English, French or Mandarin speaking guide. Other foreign language-speaking guide can be arranged on request with surcharge.

Vouchers are to be issued by VIETNAM FAMILY Travel for all booking arrangements. A copy of the Client’s itinerary should be enclosed with the voucher and should reach the Client on his arrival or beginning of the arrangements booked.